Yes — customisation is our specialty.

You can personalise:

• Recipient name

• Colour theme

• Occasion message

• Budget range

• Specific items (where possible)

Fully bespoke boxes are available upon request.

Each box varies depending on the theme and budget, but may include:

• Luxury treats

• Candles

• Beauty or self-care products

• Accessories

• Handwritten message cards

• Decorative styling elements

We focus on quality over quantity.

We aim to process and ship out your orders within 24h from purchase.

However to guarantee timely delivery

• Standard boxes: 3–5 days in advance

• Custom boxes: 5–10 days in advance

• Experience setups: Minimum 2 weeks

Last-minute requests may be accepted subject to availability and may include a rush fee.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Yes. A non-refundable deposit is required to secure all custom boxes and experiences.

Full payment must be made before dispatch or setup.

Due to the customised nature of our products:

• Deposits are non-refundable

• Completed orders cannot be refunded

• Refunds may only apply in exceptional circumstances

Placing a custom DeluxEra order is simple and seamless:

Step 1: Put “The Era Edit” or “The DeluxEra Premium Experience” in your basket
Complete our Custom Order Form with details including:

• Occasion

• Budget range

• Preferred colour theme

• Delivery date

• Any specific items or requests

Step 2: Consultation & Concept
We review your request and may contact you for clarification.
You will then receive a personalised proposal outlining:

• Suggested items

• Styling concept

• Final pricing

Step 3:Secure your booking
A non-refundable deposit is required to confirm your custom order.

The deposit is the price you pay when completing the purchase of “The Era Edit” or '“The DeluxEra Premium Experience"“.
Once the deposit is received, your order is officially secured.

Step 4: Curation & Creation
We begin sourcing, styling, and preparing your luxury box or experience with attention to every detail.

Step 5: Delivery or Setup
Your order will be delivered on the agreed date, or we will complete your experience setup at the arranged location.

Important Notes

• Custom orders are final once confirmed.

• Deposits are non-refundable.

• Full payment must be completed before dispatch or setup.